Frequently Asked Questions
MANAGE YOUR REGISTRATION:
Did you know you can easily manage your own RunSignUp profile and race registration? You can change your shirt size, distance, and even transfer your registration to another runner!
To update your personal info (fix a typo in your name, change your email address, etc): Modify Profile
You can also send yourself a new confirmation email: Re-Send Confirmation Email
TRANSFER DISTANCE - CANCEL REGISTRATION:
Race registration fees are non-refundable. If you already registered and will not be racing with us on race day, you are still welcome to pick up your packet (shirt, bib, goody bag) during advanced packet pick up.
Transferring from distance to distance on the same race day can be done through the registration site directly for no additional fee other than the difference in pricing, if transferring to a longer distance. Transferring to a shorter distance is free. Log in to RunSignUp.com and click on the appropriate 'Transfer' tab at the top of the page. You can also transfer to another runner through that link.
If you missed the online cut off for transferring DISTANCES, please stop by the registration tent on race day to notify us of your change to a shorter distance. There is NO FEE to drop to a shorter distance event.
If you want to transfer your registration to a different DATE of a 3W owned event, you can also do this through your RunSignUp account for a $15 fee. We will allow this when requested at least 72 hours BEFORE the start of the event. Run Sign Up will take what you paid, less the $15, and apply to another 3W Races Event date in the same calendar year that you select.
CHILDREN:
Of course your child can join you! We love seeing kiddos at our events!
If your child will remain in a stroller for the entire race, you do not need to register them separately.
Our rule is simple: If they are using their own two feet to participate in the race, they need to be registered. This includes children who plan to walk or run only part of the course.
Registration helps us maintain accurate participant counts for permits and safety planning and ensures we have the appropriate amount of race materials and course support for everyone participating.
So, riding along in a stroller? No registration needed. Running or walking any part of the race? Please register your kiddo!
GPS ACCURACY:
We measure our courses using both a Jones Counter (the USATF standard for course measurement) and a calibrated bicycle computer. When measuring, we follow the shortest possible route a runner can legally take, including cutting tangents through turns whenever possible.
Your GPS watch measures distance differently. It estimates your path using a series of GPS location points, and those estimates can be affected by turns, tree cover, buildings, terrain, elevation changes, and the accuracy of the GPS signal. As a result, your watch may report a distance that is slightly shorter or longer than the measured course.
You also probably won't run the exact line used to measure the course! Weaving around other runners, taking turns wide, moving to an aid station, or simply running on the opposite side of a path can add distance over the course of a race.
For these reasons, a GPS watch is a great training and pacing tool, but its recorded distance should not be used to determine whether a race course is accurately measured.
PACKET PICK UP:
Can't make it to advanced packet pick up? Send a friend, family member, or teammate! We will allow others to pick up for you. Yes, there is same day pick up available starting 60-90 minutes before the first race starts (see the event website for schedule).
Avoid the lines; pick up early! It's not a secret...it makes race day run smoother for everyone when you pick up your gear in advance. If you can't make it to advanced packet pick up and have to miss out on the race we are unable to get you your packet. Unfortunately we cannot hold it for you to pick up or mail it to you after the race.
If you can't run for any reason, please feel free to still pick up your packet at advanced packet pick up or on race day.
WEATHER:
The race will not be postponed or canceled due to weather unless something SEVERE is happening such as a lightning storm, tornado, extreme low temperatures (below 0*F), or white-out conditions. If that is the case, announcements will be made on the race webpage in addition to racer email communication. 99.9% of the time, the race will go on as scheduled.
VOUCHER/COUPON CODE:
My coupon or voucher code isn't working. What should I do?
No worries — we can help!
First, please do not complete your registration. Email us your coupon or voucher code, along with a little information about where you received it. If you have a physical voucher, gift certificate, or other documentation, please include a photo.
We'll look into the issue and get back to you as soon as possible.
Is a price increase coming up? Don't worry! As long as you contact us before the price increase takes effect, we'll honor the registration price that was available when you reached out to us.
COURSE CUT-OFF TIME:
The 10K course closes at 11:20 AM, 1 hour and 40 minutes after the 9:40 AM start. To receive course support and official timing, 10K participants should be prepared to maintain an average pace of approximately 15:30 per mile or faster.
Early starts are not available for this event.
CUP FREE FINISH:
All 3W Races events maintain a cup free finish area. This means that water will be available for refilling your personal water bottles. Biodegradable, cups will be used on the course, but no disposable cups will be available at the finish line. Thank you!
WALKERS:
Walkers and joggers should always stay to the right, faster runners should pass on the left. Walkers, please keep your groups down to two abreast so that others may pass you.
HEADPHONES:
Yes, you may run with headphones. We just ask that you leave one ear bud out or have the volume low enough to hear important announcements at the start/finish and volunteer/course marshal directions on the course!
DOGS & STROLLERS:
Please leave the dogs at home for this Louisville event as it contains ROAD portions where we share the street with vehicles.
Strollers are welcome.
MILITARY DISCOUNT:
Yes! We are happy to offer a 10% military discount on eligible 3W Races events.
To request your discount code, email info@3WRaces.com with your military branch and rank. We’ll send you a discount code that can be used for eligible 3W Races events throughout the calendar year in which the code is requested, along with instructions for using it.
The military discount does not apply to race packages or bundles, virtual events, or other specially priced registrations.
Please be prepared to show proof of military service at packet pickup if requested.
BAG CHECK:
There is no official bag check at this event, so please plan to leave bags and valuables at home or secured in your vehicle.
If needed, you are welcome to leave your keys with us at the 3W Races registration tent while you race.
We’ll also have a designated water bottle area near the start/finish line where you can leave your bottle while you’re on the course. Please do not leave valuables in this area.
ASK US:
Have a question that is not covered on this page? No question is too silly to ask regardless of whether you're a rookie or a veteran. Help us improve the FAQ Page! Send your general or specific question(s) to info@3WRaces and type: "COLDSNAP FAQ" in the subject line!
